PCM Client Feedback & Testimonials

Product Safety

"PCM has been great for our organization. The tools and skills that we have been taught greatly increased the level of care that we have been able to give to the children and families that we serve."

Dustin Groen
Support Supervisor



"The (Palm Beach County) school district annually trains approximately 375 staff in initial PCM procedures and re-certifies approximately 450 staff. In my 16 years as a PCM instructor, which includes 15 years in my current position, no students or staff have been injured implementing PCM procedures. I am very familiar with other restraint procedures; in fact I was a certified trainer in others. I do not think that any other crisis management programs are as safe, effective, or implemented with the individual's dignity in mind. PCM is a complete crisis management system in which the verbal de-escalation is as important as any physical interventions. PCMA staff are always available via telephone and e-mail to answer any of our questions or to provide assistance...It is without hesitation that I would recommend Professional Crisis Management to any school district or institute that has exceptional students with various degrees of dangerous behaviors."

Pamela R. Tepsic
Director of Special Education



"Since adopting PCM we have seen a steady decline in the number of times per month that we have to physically control any of our residents... Our reisdents are learning to regain self control quicker... The use of PCM has resulted in fewer staff injuries and fewer resident to resident injuries. There have been no injuries to residents as a result of PCM procedures... If you want positive and rapid results, this is where to go for help."

Brian H. Jacobson
Senior Behavior Analyst/Ph.D., BCBA



"As the CEO of a large organization that provides intensive behavioral services, safety and cost effectiveness are of great importance to me. After switching to Professional Crisis Management from our former crisis management system, we have experienced a tremendous decline in staff and consumer injuries. Professional Crisis Management has already saved my company $20,000 in workers compensation costs this year and allows us to provide the safest and least restrictive environment for our consumers. "

Cory Royer
CEO



"After working 30 years in the field of Applied Behavior Analysis, this is the only training which I recommend to others, and the only one in which I became a certified instructor. The focus on maintaining the comfort and safety of the individual is key, as are the aspects of Applied Behavior Analysis which are fully incorporated into the overall training strategies."

Tom Freeman
Area Behavior Analyst



"Use of PCM skills has reduced injuries to staff and individuals while encouraging prevention and de-escalation."

Bruce Hinchliffe




"I have been a trainer in CPI, Safety Care, TCI, Mandt, and Professional Crisis Management. I can say with 15 years of experience implementing each of these procedures, that Professional Crisis Management is by far the most effective methodology in keeping folks safe, and decreasing crises. It also is the only form of crisis management that has peer reviewed publications evidencing demonstrated reduction in restraints, injuries (both to staff and consumers), and promotes pro-active procedures to reduce the likelihood physical intervention is needed. Also, with Professional Crisis Management, there are no pain causing holds, or any holds that hold the person off balance, or put undue pressure on joints."

Travis Blevins
Executive Director



"We have been using PCM at Behavior Services of Brevard since 1998 with great results. The criterion-based training allows us to assess staff performance both during and after crises, facilitating immediate after-incident feedback. Since opening our Intensive-Behavioral ADT in 2003, we have had no known consumer or staff injuries from utilizing PCM in crisis situations, even though we work with some of the most behaviorally-challenged individuals in our county. This has cut our workers compensation costs dramatically. In our experience, the value of PCM far outweighs the nominal cost of training. The peace of mind is free. "

Dr. Karen Wagner
Director



"Staff injuries are WAY down since we adopted PCM. Our staff turnover is WAY down as well. I believe the practical testing strategies used in the PCM classes work well."

Brent Smith




"As a beginning teacher, I was working at a SED Center school and was trained as a Practitioner 2 in PCM. Knowing the personal safety techniques and prevention strategies enabled me to avoid being injured and to maintain calm in my classroom in the midst of a crisis."

Joanne Thornton
SEDNET Specialist



"This was an exceptional experience. The PCMA instructor trainer was thorough, precise, and captivating. I feel very prepared and very confident in implementing procedures. Two thumbs up! I would recommend PCMA to any organization who serves individuals with developmental disabilities and who display problem behaviors. PCM is the best program that I have experienced to serve the needs of our clients with dignity and respect."

Robin Meyers
Assistant Principal



"For 35 years, I have served as a consulting behavior analyst for schools, residential programs and hospitals. In 1991, I began recommending Professional Crisis Management. Programs reported many fewer client and staff injuries. In my opinion, PCM provides the most effective and humane procedures for avoiding and stabilizing crisis situations."

Patrick McGreevy
Consulting Behavior Analyst/Ph.D./BCBA