PCM Client Feedback & Testimonials

Search Criteria: Group Home/Community Provider

"I have been a trainer in CPI, Safety Care, TCI, Mandt, and Professional Crisis Management. I can say with 15 years of experience implementing each of these procedures, that Professional Crisis Management is by far the most effective methodology in keeping folks safe, and decreasing crises. It also is the only form of crisis management that has peer reviewed publications evidencing demonstrated reduction in restraints, injuries (both to staff and consumers), and promotes pro-active procedures to reduce the likelihood physical intervention is needed. Also, with Professional Crisis Management, there are no pain causing holds, or any holds that hold the person off balance, or put undue pressure on joints."

Travis Blevins
Executive Director



"I wanted to let you know that I have been, and continue to be, extremely impressed by the integrity with which the Professional Crisis Management Association conducts both their clinical training and the customer service aspect of their business. Whenever someone asks me about Professional Crisis Management training or the Professional Crisis Management Association, I tell them in all honesty that I feel that the organization is run by people who genuinely respect other people (practitioners, clients, trainees, patients, etc.). As a Professional Crisis Management Instructor, it is nice to be a part of a company that conducts business and clinical practice with high ethical standards. You all are doing an excellent job maintaining an impressive and dignified reputation."

Rebekah Wotton
M. Ed., BCBA, Asst. Director of ABA



"We have been using PCM at Behavior Services of Brevard since 1998 with great results. The criterion-based training allows us to assess staff performance both during and after crises, facilitating immediate after-incident feedback. Since opening our Intensive-Behavioral ADT in 2003, we have had no known consumer or staff injuries from utilizing PCM in crisis situations, even though we work with some of the most behaviorally-challenged individuals in our county. This has cut our workers compensation costs dramatically. In our experience, the value of PCM far outweighs the nominal cost of training. The peace of mind is free. "

Dr. Karen Wagner
Director



"I was becoming frustrated with my field of work, but when I began receiving PCMA trainings, I rediscovered what I loved about my job. I'm now the Program Manager of my facility and a certified Instructor in all PCMA courses (PCM and Behavior Tools). PCMA gave me focus and direction."

Matthew Arnold
Program Manager



"In our program alone, this course (BehaviorTools) has already touched the lives of many through staff interaction with consumers and parent interactions with their children. I truly believe these tools can change the world, one interaction at a time."

Tristan Marriott
Program Supervisor



"The Guiding Principles really explain it all (Respect, Dignity, Choice, Least Restrictive Alternative, and Feedback). I truly promote them when teaching to other participants. It has helped me to show people positive ways to intervene and deal with crisis behaviors. Staff's feedback from the experience of using Professional Crisis Management is that it is valuable and positive."

Melody Ferguson
Staff Development Coordinator



"We are an independently owned facility that provides behavioral programming for adults and children with challenging behaviors. When we started the program 4 years ago we looked for a method of data collection that would be cost effective, would give us options in the data presentation, and would decrease the amount of time we had to spend in data analysis or data entry. Several systems did not meet our three points of criterion; cost effective, user friendly and allow us different options in the data presentation. When we reviewed the CARES system, it fulfilled all three requirements. Since we have started using the system we have been extremely pleased with the service and the program. Whenever we have issues or questions they have been readily available and have always returned our calls within 24 hours. They have made adjustments to the program based on our feedback and we have yet to present them with a request that they could not accommodate or present us with a viable alternative. Based on the level of service and competence we would strongly recommend PCMA software solutions to any behavioral facility."

Richard J Thomson
MA, BCBA



"I have been working in the field of human services for 30 years and have had the pleasure of collaborating with and using the services of PCMA on a number of occasions. While PCMA has grown from a small practice to a national company over the last 25 years, they have maintained integrity and a commitment to excellent services. In my experience, no other company providing crisis management and behavior analysis services compares to PCMA with respect to ethics, quality, expertise and standards of practice."

Kenneth L. Cuave
President/Clinical Psychologist



"After working 30 years in the field of Applied Behavior Analysis, this is the only training which I recommend to others, and the only one in which I became a certified instructor. The focus on maintaining the comfort and safety of the individual is key, as are the aspects of Applied Behavior Analysis which are fully incorporated into the overall training strategies."

Tom Freeman
Area Behavior Analyst



"With the assistance of PCM (non-physical and prevention strategies specifically), Our facility has been able to reduce the need for physical intervention by more than 85% over the past 3 months."

John Rivard
Director of Residential Services



"I just wanted to tell you how much the staff enjoyed taking (the BehaviorTools) course where I work. We have instructed 4 classes so far, and our staff has approached us to tell us that they learned a lot. When I first saw your class advertised, I was hoping to find a training tool that would really help direct care staff to deal more effectively with challenges they face each day at work. Your approach to teaching about coercion and alternative strategies was clear and respectfully presented to your audience in the DVD. The three basic tools were also presented very clearly and staff enjoyed the role play scenarios. We added some of our own role plays that were based on the clients we serve at our agency. Thanks again for taking the time and putting forth the effort to create such a wonderful teaching tool."

Christine Drake
BCaBA/Assistant Director of Behavioral Services



"As the CEO of a large organization that provides intensive behavioral services, safety and cost effectiveness are of great importance to me. After switching to Professional Crisis Management from our former crisis management system, we have experienced a tremendous decline in staff and consumer injuries. Professional Crisis Management has already saved my company $20,000 in workers compensation costs this year and allows us to provide the safest and least restrictive environment for our consumers. "

Cory Royer
CEO