PCM Client Feedback & Testimonials

Search Criteria: PCM Certification Program

"I have been a trainer in CPI, Safety Care, TCI, Mandt, and Professional Crisis Management. I can say with 15 years of experience implementing each of these procedures, that Professional Crisis Management is by far the most effective methodology in keeping folks safe, and decreasing crises. It also is the only form of crisis management that has peer reviewed publications evidencing demonstrated reduction in restraints, injuries (both to staff and consumers), and promotes pro-active procedures to reduce the likelihood physical intervention is needed. Also, with Professional Crisis Management, there are no pain causing holds, or any holds that hold the person off balance, or put undue pressure on joints."

Travis Blevins
Executive Director



"Staff injuries are WAY down since we adopted PCM. Our staff turnover is WAY down as well. I believe the practical testing strategies used in the PCM classes work well."

Brent Smith




"PCM has given the ADT (adult day training) staff a better understanding of the use of prevention strategies. As an instructor, I focus on the verbal strategies with staff. The number of hands on interventions in ADT has decreased due to the use of PCM non-physical strategies."

Dierdra Walker
Program Director



"PCM strategies have made a huge impact on reducing the number of actual physical restraints in our facility. The continuum of least restrictive to most restrictive has been very effective in de-escalating our students prior to crisis."

Erin Stabnow
Education Coordinator



"As the CEO of a large organization that provides intensive behavioral services, safety and cost effectiveness are of great importance to me. After switching to Professional Crisis Management from our former crisis management system, we have experienced a tremendous decline in staff and consumer injuries. Professional Crisis Management has already saved my company $20,000 in workers compensation costs this year and allows us to provide the safest and least restrictive environment for our consumers. "

Cory Royer
CEO



"I have been providing behavioral services to a diverse array of disability groups for the past 25 years. I have been certified since 1989 and board certified since 2003. As a Behavior Analyst, I have a deep appreciation for the principles incorporated throughout PCM that have a teaching versus punitive basis. The focus is on building and maximizing relationships, preserving human dignity, and keeping individuals free from pain using the least restrictive procedures... The pro-active approaches are what sets it apart. There have been numerous times during application in various facilities when I have directly observed the behavior of individuals being shaped into more appropriate repertoires through the use of PCM procedures...Thank you PCMA. You have made a difficult job a whole lot easier."

Camille Pedone
Senior Behavior Analyst, MA, BCBA



"The (Palm Beach County) school district annually trains approximately 375 staff in initial PCM procedures and re-certifies approximately 450 staff. In my 16 years as a PCM instructor, which includes 15 years in my current position, no students or staff have been injured implementing PCM procedures. I am very familiar with other restraint procedures; in fact I was a certified trainer in others. I do not think that any other crisis management programs are as safe, effective, or implemented with the individual's dignity in mind. PCM is a complete crisis management system in which the verbal de-escalation is as important as any physical interventions. PCMA staff are always available via telephone and e-mail to answer any of our questions or to provide assistance...It is without hesitation that I would recommend Professional Crisis Management to any school district or institute that has exceptional students with various degrees of dangerous behaviors."

Pamela R. Tepsic
Director of Special Education



"With PCM training, the school I ran for children with developmental disabilities (and propensities to engage in "crisis behaviors") had ZERO instances of complaints, serious injuries, or accidents for its two years of operation; as a result of the skills our staff was taught."

Chad Kinney
Co-instructor



"Since adopting PCM we have seen a steady decline in the number of times per month that we have to physically control any of our residents... Our reisdents are learning to regain self control quicker... The use of PCM has resulted in fewer staff injuries and fewer resident to resident injuries. There have been no injuries to residents as a result of PCM procedures... If you want positive and rapid results, this is where to go for help."

Brian H. Jacobson
Senior Behavior Analyst/Ph.D., BCBA



"With the assistance of PCM (non-physical and prevention strategies specifically), Our facility has been able to reduce the need for physical intervention by more than 85% over the past 3 months."

John Rivard
Director of Residential Services



"I have had very positive experiences using PCM. The number of physical restraints have decreased while staff interactions have been more skillful and positive."

Walter Hall




"We have been using PCM at Behavior Services of Brevard since 1998 with great results. The criterion-based training allows us to assess staff performance both during and after crises, facilitating immediate after-incident feedback. Since opening our Intensive-Behavioral ADT in 2003, we have had no known consumer or staff injuries from utilizing PCM in crisis situations, even though we work with some of the most behaviorally-challenged individuals in our county. This has cut our workers compensation costs dramatically. In our experience, the value of PCM far outweighs the nominal cost of training. The peace of mind is free. "

Dr. Karen Wagner
Director



"I wanted to let you know that I have been, and continue to be, extremely impressed by the integrity with which the Professional Crisis Management Association conducts both their clinical training and the customer service aspect of their business. Whenever someone asks me about Professional Crisis Management training or the Professional Crisis Management Association, I tell them in all honesty that I feel that the organization is run by people who genuinely respect other people (practitioners, clients, trainees, patients, etc.). As a Professional Crisis Management Instructor, it is nice to be a part of a company that conducts business and clinical practice with high ethical standards. You all are doing an excellent job maintaining an impressive and dignified reputation."

Rebekah Wotton
M. Ed., BCBA, Asst. Director of ABA



"Having been an instructor for another crisis management system, I can truly say that PCM is superior in all physical and non-physical procedures compared to any systems I've trained or been trained in, or, for that matter, any I have researched."

Paul Gavoni
Behavior Analyst



"We have had great success with PCM at our organization. I love the emphasis on prevention and other non-physical strategies. We use applied behavior analysis at our school, so I think it's great that PCM training parallels our own staff training."

Dana Wilson
Resource Specialist



"As a beginning teacher, I was working at a SED Center school and was trained as a Practitioner 2 in PCM. Knowing the personal safety techniques and prevention strategies enabled me to avoid being injured and to maintain calm in my classroom in the midst of a crisis."

Joanne Thornton
SEDNET Specialist



"A small portion of the students at my school would have no other option with regard to education if we did not use PCM. Through regular teaching and Behavior Improvement Plans, in addition to being able to professionally respond to crisis behaviors, these individuals have an opportunity to continue their education."

Sean Tarrant
Behavior Analyst



"Use of PCM skills has reduced injuries to staff and individuals while encouraging prevention and de-escalation."

Bruce Hinchliffe




"After working 30 years in the field of Applied Behavior Analysis, this is the only training which I recommend to others, and the only one in which I became a certified instructor. The focus on maintaining the comfort and safety of the individual is key, as are the aspects of Applied Behavior Analysis which are fully incorporated into the overall training strategies."

Tom Freeman
Area Behavior Analyst



"Since we started using PCM, the quantity of restraints has decreased. There's rare occasions that we even have to use the physical crisis management because the prevention and de-escalation is so beneficial."

Jennifer Rainey
Mental Health Technician



"I have noticed a decrease in the amount of physical management that we have used since beginning PCM. In my experience, it works well."

Erik Albaugh
Home Manager