PCM Client Feedback & Testimonials

Search Criteria: All PCMA Products and Services

"I have known many of the staff at PCMA for over 13 years. They are knowledgeable and courteous professionals, experts in their fields of crisis management, applied behavior analysis, and staff training. The company is focused on maintaining the integrity of their methods, delivering quality services, and ensuring customer satisfaction."

Steve Eversole
Director and CEO/Ed. D., BCBA-D



"I coordinate our agency's PCMA training courses. Participants frequently tell me that the BehaviorTools course is the best training they have ever received! Administration has said that the course has improved staff members' ability to interact with consumers in a positive and respectful way, and they reported improvements in staff/consumer relationships. In turn, consumers are often observed to have more positive behaviors at home and in their various programs. This training improves consumer and staff quality of life."

Kathy Powers
Resource Development and QA Supervisor



"This was an exceptional experience. The PCMA instructor trainer was thorough, precise, and captivating. I feel very prepared and very confident in implementing procedures. Two thumbs up! I would recommend PCMA to any organization who serves individuals with developmental disabilities and who display problem behaviors. PCM is the best program that I have experienced to serve the needs of our clients with dignity and respect."

Robin Meyers
Assistant Principal



"We have had great success with PCM at our organization. I love the emphasis on prevention and other non-physical strategies. We use applied behavior analysis at our school, so I think it's great that PCM training parallels our own staff training."

Dana Wilson
Resource Specialist



"PCM has been great for our organization. The tools and skills that we have been taught greatly increased the level of care that we have been able to give to the children and families that we serve."

Dustin Groen
Support Supervisor



"We have been using PCM at Behavior Services of Brevard since 1998 with great results. The criterion-based training allows us to assess staff performance both during and after crises, facilitating immediate after-incident feedback. Since opening our Intensive-Behavioral ADT in 2003, we have had no known consumer or staff injuries from utilizing PCM in crisis situations, even though we work with some of the most behaviorally-challenged individuals in our county. This has cut our workers compensation costs dramatically. In our experience, the value of PCM far outweighs the nominal cost of training. The peace of mind is free. "

Dr. Karen Wagner
Director



"I became acquainted with Fred and Lisa Schmidt years ago while attending a Florida Association for Behavior Analysis Conference in Orlando, Florida.
They presented their Scan Graphix system at the conference and I was quite impressed with its capabilities. I presented the software to my ESE section and they, too, were impressed and we decided to purchase a number of site licenses and 20 scanners to accommodate the needs of our district. At the time I was hand charting data on well over 80 students and was looking for a way to lighten this load. Scan Graphix was the answer and still is.
Our Scan Graphix system has worked flawlessly over time. The few technical issues the software presented were handled in a timely and professional manner and system down time was never more than a day in better than 4 years. That’s excellent. System installation was quick and efficient and maintenance quite minimal.
I would strongly recommend Scan Graphix to anyone needing to handle and display data for a large number of clients across multiple locations in a timely, cost-effective and efficient manner."

Chip Bryan
Behavior Analyst



"A small portion of the students at my school would have no other option with regard to education if we did not use PCM. Through regular teaching and Behavior Improvement Plans, in addition to being able to professionally respond to crisis behaviors, these individuals have an opportunity to continue their education."

Sean Tarrant
Behavior Analyst



"The Guiding Principles really explain it all (Respect, Dignity, Choice, Least Restrictive Alternative, and Feedback). I truly promote them when teaching to other participants. It has helped me to show people positive ways to intervene and deal with crisis behaviors. Staff's feedback from the experience of using Professional Crisis Management is that it is valuable and positive."

Melody Ferguson
Staff Development Coordinator



"Our public school system provides instruction for 50,000 plus students. the Student Response Team provides consultation for up to 5% of that population, many of whom require crisis management and intervention. PCMA has trained staff from our school system for 12 years and as a result, there has been a dramatic reduction in crisis behaviors."

Angie Delloso
Student Response Team



"I have been a trainer in CPI, Safety Care, TCI, Mandt, and Professional Crisis Management. I can say with 15 years of experience implementing each of these procedures, that Professional Crisis Management is by far the most effective methodology in keeping folks safe, and decreasing crises. It also is the only form of crisis management that has peer reviewed publications evidencing demonstrated reduction in restraints, injuries (both to staff and consumers), and promotes pro-active procedures to reduce the likelihood physical intervention is needed. Also, with Professional Crisis Management, there are no pain causing holds, or any holds that hold the person off balance, or put undue pressure on joints."

Travis Blevins
Executive Director



"My organization has used PCMA's consulting services to develop and implement a group behavioral incentive system, to provide consultations for individual students and to train our staff. The behavior analysts from PCMA were professional, knowledgeable, and skillful. They provided us with excellent services that were well worth the investment. I would recommend PCMA's consulting services without hesitation to any organization that wants effective programming that get results."

Kenneth L. Cuave
President/Clinical Psychologist



"Staff injuries are WAY down since we adopted PCM. Our staff turnover is WAY down as well. I believe the practical testing strategies used in the PCM classes work well."

Brent Smith




"Since adopting PCM we have seen a steady decline in the number of times per month that we have to physically control any of our residents... Our reisdents are learning to regain self control quicker... The use of PCM has resulted in fewer staff injuries and fewer resident to resident injuries. There have been no injuries to residents as a result of PCM procedures... If you want positive and rapid results, this is where to go for help."

Brian H. Jacobson
Senior Behavior Analyst/Ph.D., BCBA



"The Mt. Pleasant Center is currently using the Nexxus Gate, LLC Incident Management System and Restraint Tracking System. These programs have been a life saver! They have saved us an enormous amount of time in entry, tracking and report building. The ability to export the information into a word document has allowed the data and reports to be shared quickly and accurately with the persons and committees that need the information to continue to improve the quality of the services we provide to our residents. The personal service received for adapting the program to meet our needs has been excellent. Nexxus Gate exceeded all expectations for speed, accuracy and a true understanding of what we needed the programs to do! "

Dawn Gilstad
Quality Assurance and Risk Management



"As a beginning teacher, I was working at a SED Center school and was trained as a Practitioner 2 in PCM. Knowing the personal safety techniques and prevention strategies enabled me to avoid being injured and to maintain calm in my classroom in the midst of a crisis."

Joanne Thornton
SEDNET Specialist



"Having been an instructor for another crisis management system, I can truly say that PCM is superior in all physical and non-physical procedures compared to any systems I've trained or been trained in, or, for that matter, any I have researched."

Paul Gavoni
Behavior Analyst



"Just a little note to let you know how pleased we have been to receive and work with the Nexxus Gate software. We have appreciated all of your efforts in helping us develop the program to fit our needs. Your willingness and support has been refreshing. The software will make all of the data we collect easier to disseminate and interpret, and lighten the load of the behavior analysts in our facility. They are very excited with the graphing portion of the program and we are excited to show the results at the Local Review Committee. We look forward to a long relationship with your company."

John Ross
Administrator



"For 35 years, I have served as a consulting behavior analyst for schools, residential programs and hospitals. In 1991, I began recommending Professional Crisis Management. Programs reported many fewer client and staff injuries. In my opinion, PCM provides the most effective and humane procedures for avoiding and stabilizing crisis situations."

Patrick McGreevy
Consulting Behavior Analyst/Ph.D./BCBA



"I have noticed a decrease in the amount of physical management that we have used since beginning PCM. In my experience, it works well."

Erik Albaugh
Home Manager



"I wanted to let you know that I have been, and continue to be, extremely impressed by the integrity with which the Professional Crisis Management Association conducts both their clinical training and the customer service aspect of their business. Whenever someone asks me about Professional Crisis Management training or the Professional Crisis Management Association, I tell them in all honesty that I feel that the organization is run by people who genuinely respect other people (practitioners, clients, trainees, patients, etc.). As a Professional Crisis Management Instructor, it is nice to be a part of a company that conducts business and clinical practice with high ethical standards. You all are doing an excellent job maintaining an impressive and dignified reputation."

Rebekah Wotton
M. Ed., BCBA, Asst. Director of ABA



"I was becoming frustrated with my field of work, but when I began receiving PCMA trainings, I rediscovered what I loved about my job. I'm now the Program Manager of my facility and a certified Instructor in all PCMA courses (PCM and Behavior Tools). PCMA gave me focus and direction."

Matthew Arnold
Program Manager



"I just wanted to tell you how much the staff enjoyed taking (the BehaviorTools) course where I work. We have instructed 4 classes so far, and our staff has approached us to tell us that they learned a lot. When I first saw your class advertised, I was hoping to find a training tool that would really help direct care staff to deal more effectively with challenges they face each day at work. Your approach to teaching about coercion and alternative strategies was clear and respectfully presented to your audience in the DVD. The three basic tools were also presented very clearly and staff enjoyed the role play scenarios. We added some of our own role plays that were based on the clients we serve at our agency. Thanks again for taking the time and putting forth the effort to create such a wonderful teaching tool."

Christine Drake
BCaBA/Assistant Director of Behavioral Services



"As the CEO of a large organization that provides intensive behavioral services, safety and cost effectiveness are of great importance to me. After switching to Professional Crisis Management from our former crisis management system, we have experienced a tremendous decline in staff and consumer injuries. Professional Crisis Management has already saved my company $20,000 in workers compensation costs this year and allows us to provide the safest and least restrictive environment for our consumers. "

Cory Royer
CEO



"With PCM training, the school I ran for children with developmental disabilities (and propensities to engage in "crisis behaviors") had ZERO instances of complaints, serious injuries, or accidents for its two years of operation; as a result of the skills our staff was taught."

Chad Kinney
Co-instructor



"After working 30 years in the field of Applied Behavior Analysis, this is the only training which I recommend to others, and the only one in which I became a certified instructor. The focus on maintaining the comfort and safety of the individual is key, as are the aspects of Applied Behavior Analysis which are fully incorporated into the overall training strategies."

Tom Freeman
Area Behavior Analyst



"Since we started using PCM, the quantity of restraints has decreased. There's rare occasions that we even have to use the physical crisis management because the prevention and de-escalation is so beneficial."

Jennifer Rainey
Mental Health Technician



"We are an independently owned facility that provides behavioral programming for adults and children with challenging behaviors. When we started the program 4 years ago we looked for a method of data collection that would be cost effective, would give us options in the data presentation, and would decrease the amount of time we had to spend in data analysis or data entry. Several systems did not meet our three points of criterion; cost effective, user friendly and allow us different options in the data presentation. When we reviewed the CARES system, it fulfilled all three requirements. Since we have started using the system we have been extremely pleased with the service and the program. Whenever we have issues or questions they have been readily available and have always returned our calls within 24 hours. They have made adjustments to the program based on our feedback and we have yet to present them with a request that they could not accommodate or present us with a viable alternative. Based on the level of service and competence we would strongly recommend PCMA software solutions to any behavioral facility."

Richard J Thomson
MA, BCBA



"In our program alone, this course (BehaviorTools) has already touched the lives of many through staff interaction with consumers and parent interactions with their children. I truly believe these tools can change the world, one interaction at a time."

Tristan Marriott
Program Supervisor



"I have been providing behavioral services to a diverse array of disability groups for the past 25 years. I have been certified since 1989 and board certified since 2003. As a Behavior Analyst, I have a deep appreciation for the principles incorporated throughout PCM that have a teaching versus punitive basis. The focus is on building and maximizing relationships, preserving human dignity, and keeping individuals free from pain using the least restrictive procedures... The pro-active approaches are what sets it apart. There have been numerous times during application in various facilities when I have directly observed the behavior of individuals being shaped into more appropriate repertoires through the use of PCM procedures...Thank you PCMA. You have made a difficult job a whole lot easier."

Camille Pedone
Senior Behavior Analyst, MA, BCBA



"In our district we have 26 trainers certified to instruct Basic BehaviorTools courses. Our trainers really enjoy training BehaviorTools! Since being trained last year, we have facilitated a total of 14 classes. We currently have 15 dates on the calendar for the upcoming school year and plan to add more classes. Our staff who have taken the training made many positive comments. One thing we hear is that it is the best training they have ever been to! People who have not been to the training are interested in attending because of what they hear from others. I think what makes the BehaviorTools awesome is the fact that it teaches staff what not to do and what to do. It breaks down the information into small bits. The practice and role play help staff learn how to use what is being taught. Having the instructor on the video helps ensure the classes are consistent and uniform. We are really looking forward to being trained and training the second BehaviorTools course!"

Lynn Patti
M. Ed., BCBA/Specialist, Behavioral Disabilities



"Use of PCM skills has reduced injuries to staff and individuals while encouraging prevention and de-escalation."

Bruce Hinchliffe




"PCM strategies have made a huge impact on reducing the number of actual physical restraints in our facility. The continuum of least restrictive to most restrictive has been very effective in de-escalating our students prior to crisis."

Erin Stabnow
Education Coordinator



"PCM has given the ADT (adult day training) staff a better understanding of the use of prevention strategies. As an instructor, I focus on the verbal strategies with staff. The number of hands on interventions in ADT has decreased due to the use of PCM non-physical strategies."

Dierdra Walker
Program Director



"Because of PCM, our school district was able to transition a particularly aggressive student back into public school from a residential facility."

Mark Diconsijlio
School Psychologist



"The (Palm Beach County) school district annually trains approximately 375 staff in initial PCM procedures and re-certifies approximately 450 staff. In my 16 years as a PCM instructor, which includes 15 years in my current position, no students or staff have been injured implementing PCM procedures. I am very familiar with other restraint procedures; in fact I was a certified trainer in others. I do not think that any other crisis management programs are as safe, effective, or implemented with the individual's dignity in mind. PCM is a complete crisis management system in which the verbal de-escalation is as important as any physical interventions. PCMA staff are always available via telephone and e-mail to answer any of our questions or to provide assistance...It is without hesitation that I would recommend Professional Crisis Management to any school district or institute that has exceptional students with various degrees of dangerous behaviors."

Pamela R. Tepsic
Director of Special Education



"With the assistance of PCM (non-physical and prevention strategies specifically), Our facility has been able to reduce the need for physical intervention by more than 85% over the past 3 months."

John Rivard
Director of Residential Services



"I have had very positive experiences using PCM. The number of physical restraints have decreased while staff interactions have been more skillful and positive."

Walter Hall




"Having worked with Dr. Merrill Winston on a recent case, I can attest to his extensive knowledge of behavioral analysis and crisis management, commitment to his profession, and impressive work ethic. If you are seeking an expert in these fields who will offer a thorough and honest review, rather than parroting your theory of the case, I would certainly recommend contacting Dr. Winston. "

Jason Paul
Attorney



"I have been working in the field of human services for 30 years and have had the pleasure of collaborating with and using the services of PCMA on a number of occasions. While PCMA has grown from a small practice to a national company over the last 25 years, they have maintained integrity and a commitment to excellent services. In my experience, no other company providing crisis management and behavior analysis services compares to PCMA with respect to ethics, quality, expertise and standards of practice."

Kenneth L. Cuave
President/Clinical Psychologist